Privacy policy

Privacy Policy

Your privacy matters to us.

At CribandCrown, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

We’re a family-run business, and we treat your personal information with the same care and confidentiality we would expect for our own family.

🔐 What Information We Collect

When you visit our site, place an order, or contact us, we may collect the following personal information:

Your name
Email address
Shipping and billing address
Phone number
Payment details (securely processed via third-party providers like Shopify/Stripe/PayPal)
Purchase history and order details
Website interaction data (through cookies or analytics tools)

📦 How We Use Your Information

We only collect the information we need to:

Process and deliver your orders
Provide customer support
Send order confirmations and updates
Respond to inquiries
Improve our website, services, and products
Share updates or promotions (only if you’ve opted in)

We will never sell, rent, or trade your personal information to third parties.

🤝 Third-Party Services

We work with trusted services (e.g. Shopify, Stripe, PayPal, Australia Post) to securely process orders, payments, and deliveries. These third-party services may only access your data for the purpose of providing their services to us.

They are also required to protect your personal information in accordance with applicable privacy laws.

🍪 Cookies & Website Tracking

We use cookies and analytics tools (like Google Analytics) to:

Understand how visitors use our site
Improve user experience
Remember preferences for future visits

You can choose to disable cookies in your browser settings.

🔐 How We Protect Your Information

Your data security is important to us. We use secure technology and industry best practices to protect your information, including:

SSL (Secure Socket Layer) encryption
Secure payment gateways
Limited access to sensitive data within our team

📬 Marketing & Communication

If you opt in to receive updates from us, we may send occasional emails about new products, offers, or family updates. You can unsubscribe anytime by clicking the link at the bottom of our emails or by contacting us directly.

👶 Children’s Privacy

We do not knowingly collect personal information from children under 18. Our website and communications are intended for parents and adults.

🇦🇺 Your Rights (Australia)

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to marketing communications

To exercise these rights, email us at info@cribandcrown.com.au

📝 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.