Contact information

Contact Us

We’d love to hear from you.

Whether you have a question about your order, need help choosing the perfect toy, or just want to say hello — we’re here for you.

You can reach us anytime via:

📧 Email: info@cribandcrown.com.au
🕒 Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (AEST)

We aim to respond within 1–2 business days, but often much sooner.

📦 Returns & Exchanges

If you’re contacting us about a return, please include:

  • Your full name

  • Order number

  • The item(s) you're returning

  • A brief reason (so we can assist quickly)

Full details are available on our Returns & Refunds Policy page.

📮 Return Address

Our return address will be provided once your return is approved. Please email us before sending anything back.

Thank you for supporting our small, family-run business. Every message matters to us.

— The CribandCrown Family