Terms of service

Terms of Service

Welcome to CribandCrown

These Terms of Service ("Terms") govern your access to and use of our website and services at cribandcrown.com.au. By visiting our site or making a purchase, you agree to follow and be bound by these Terms.

Please read them carefully.

1. Who We Are

CribandCrown is a family-run business offering eco-friendly wooden toys through our online store. All products are subject to availability and updates.

2. Use of Our Website

By using our website, you agree:

You are at least 18 years old, or you have permission from a parent or guardian.
You will not use our site for any unlawful or unauthorised purpose.
You will not attempt to interfere with our website’s functionality, security, or services.

3. Products & Orders

We make every effort to display product colours, descriptions, and availability accurately. However:

Product images may vary slightly due to screen settings or updates.
We reserve the right to limit or cancel orders at our discretion.
Prices are listed in AUD and may be updated without notice.
Once an order is confirmed, we will send you an email receipt and begin fulfilment.

4. Payments

We use secure third-party payment gateways such as Shopify Payments, PayPal, and Stripe. We do not store your payment information.

You agree to provide current, complete, and accurate purchase details for all orders made at our store.

5. Shipping & Delivery

We aim to process and ship orders promptly. Delivery times are estimates only and may vary due to external factors (e.g. postal delays, peak seasons).

More details can be found on our Shipping Policy

6. Returns & Refunds

We offer a 30-day return policy for eligible products in unused, original condition. See our Returns & Refunds Policy) for full details.

7. Intellectual Property

All content on this site – including product names, descriptions, images, logos, designs, and text – is the property of CribandCrown and protected by intellectual property laws.

You may not copy, reproduce, or use any content without written permission from us.

8. Limitation of Liability

To the extent permitted by law, CribandCrown will not be liable for:

Any loss or damage arising from your use or inability to use our site or products.
Indirect, incidental, or consequential damages.

Our total liability is limited to the amount paid by you for the product(s) in question.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy). By using our website, you consent to this.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page and apply from the date of publication. Your continued use of the site after changes constitutes acceptance of the revised Terms.