Shipping policy

Shipping Policy

From Our Family to Yours – Delivered with Care

At CribandCrown, we know how exciting it is to receive something special for your little one. We work hard to ensure every order is carefully packed and shipped in a timely and reliable manner.

📦 Processing Time

Orders are typically processed within 1–4 business days.
During peak times or new product launches, slight delays may occur — but we’ll always keep you informed.

🚚 Shipping Within Australia

We offer Standard Shipping and express shipping options across Australia.
Delivery times vary depending on your location:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days

All orders include tracking. You’ll receive a tracking number via email once your order has been dispatched.

📍 Shipping Rates

Free Standard Shipping for all orders over $99 AUD
Flat rate shipping fees apply for smaller orders, calculated at checkout based on your location and shipping method

🔎 Tracking Your Order

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and link to follow your parcel’s journey.

If you do not receive a tracking email within a few days of your order, please check your spam folder or reach out to us at info@cribandcrown.com.au.

🛑 Shipping Delays & Delivery Issues

We partner with trusted carriers like Australia Post to get your package to you safely and on time. However, please understand that occasional delays may happen due to:

Peak periods
Weather conditions
Postal service disruptions

If your order is taking longer than expected, please contact us — we’ll always do our best to assist.

📬 Incorrect Addresses or Returned Parcels

Please double-check your delivery details before placing your order.
If a parcel is returned to us due to an incorrect or incomplete address:

We can resend it once postage is paid again
Or issue a refund minus the original shipping cost

🧸 Sustainable Packaging

As part of our commitment to the planet, we use minimal, eco-friendly packaging wherever possible — because every little bit helps create a better world for our children.