Refunds & Returns Policy
Refunds & Returns Policy
Because we care — from our family to yours.
At Cribandcrown, we want every family to feel confident with their purchase. If something’s not quite right, you have 30 days from delivery to request a return.
✅ Change-of-mind returns (30 days)
To be eligible, your item must be:
Unused and unworn, with tags, in its original packaging
Accompanied by your order number or proof of purchase
📩 How to start a return
Email info@cribandcrown.com.au with your name, order number, the item(s) and a short reason. Once approved, we’ll email you a return shipping label and instructions.
⚠️ Please don’t send items back without contacting us first.
Items sent directly from one of our partner makers are returned to that maker — the return label we send you will show the right address.
📦 Damaged, faulty or incorrect items
If something arrives damaged, faulty or incorrect, email us with a photo and your order number and we’ll make it right with a repair, replacement or refund.
❌ Items we can’t accept for change-of-mind returns
Sale items
Gift cards
Personalised or custom-made products
💳 Refunds
After we (or our partner maker) receive and inspect your return, we’ll confirm your refund. Approved refunds go back to your original payment method within 10 business days. Please allow a few extra days for your bank to process it.
🇦🇺 Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
— The Cribandcrown Family
